# LookingPet / Luchong Xiuxiu Privacy Policy Version update & effective date: July 25, 2025 Operator: Guangzhou Luchong Network Technology Co., Ltd. (“we”, “us”) Contact email: support@lookingpet.com Contact address: (as published in the original policy; please keep your final public address consistent) ## Introduction We take users’ privacy and personal information protection seriously. When you use the Platform’s products and/or services, we may collect and use relevant information. This Privacy Policy explains how we collect, use, store, share and transfer such information, and how we provide you ways to access, update, delete and protect it. This Policy will help you understand: 1. How we collect and use your personal information 2. How we use cookies and similar technologies 3. How we share, transfer, and publicly disclose your personal information 4. How we protect and store your personal information 5. How you manage your personal information 6. Protection of minors’ information 7. Notices and revisions 8. How to contact us By using our products/services (or continuing to use them after updates), you agree to this Policy. ## How We Collect and Use Your Personal Information “Personal information” means information recorded electronically or otherwise that can identify a natural person alone or in combination, or reflect a person’s activities. ### (1) Situations Where You Authorize Us to Collect and Use Personal Information To provide products/services and ensure safe and stable operation, we may collect: 1) Basic user information ● Name — purpose: delivery contact; scenario: filling shipping contact ● Shipping address — purpose: delivery; scenario: each order ● Nickname — purpose: improve account info; scenario: user completes profile ● Third-party account info (avatar, nickname) — purpose: federated login; scenario: third-party login 2) Usage/process information ● Cart information — purpose: cart service; personalized recommendations; scenario: cart operations ● Purchased goods/services info — purpose: provide purchased goods/services; personalized recommendations; scenario: ordering ● Order number — purpose: identify orders; scenario: ordering ● Order time — purpose: record order time; personalized recommendations; scenario: ordering ● Payment amount / payment method — purpose: payment service; scenario: payment ● Cookie contents — purpose: preferences; login/security checks; scenario: using the app ● Clipboard information — purpose: continuity when jumping from H5 to App; scenario: opening app / foregrounding ● Search history / browsing history / favorites — purpose: display history; personalized recommendations; scenario: using search/browsing/favorites 3) Device information ● Device identifier — purpose: activation check; environment security; transaction security; scenario: app launch, register/login ● Installed apps list — purpose: determine available payment methods / external map apps; scenario: payment / map view ● External storage info — purpose: cache images/videos to reduce traffic; scenario: page browsing ● Wi-Fi information — purpose: determine network status; scenario: app launch ● App version, language settings, resolution, browser type — purpose: adapt content to device UI; scenario: app launch ● Location-related info (GPS authorized, WLAN AP, Bluetooth, base station sensors) — purpose: distance sorting; scenario: app launch ● Accelerometer sensor — purpose: used for camera/video features; scenario: using camera/video features ### (2) Optional Authorizations We may provide optional features that require additional permissions, including: ● location-based recommendations, ● camera/photo features (shooting, scanning), ● photo upload features (photo-based shopping, reviews), ● voice recognition (voice shopping / customer service), ● contacts access (to auto-fill contact info in some purchase scenarios). You may enable/disable these permissions in system settings. Disabling does not affect processing already performed based on your authorization. ### (3) Situations Where Consent Is Not Required We may collect/use information without consent where permitted by law, such as: ● national security, public safety, major public interests, ● criminal investigations and judicial procedures, ● protecting vital interests where consent is difficult, ● information you disclosed publicly, ● necessary for contract performance at your request, ● necessary to ensure safe and stable service operation, ● other circumstances permitted by laws/regulations. ### (4) Information Obtained from Third Parties We may obtain third-party account information you authorized to share (e.g., avatar/nickname) for third-party login, and bind it to your Platform account after you agree to this Policy. ### (5) Rules for Use of Personal Information ● We will de-identify data through technical means where possible; de-identified data cannot identify you. ● We may analyze our user database and use it for business purposes. ● Unless you delete it, refuse collection in settings, or the data reaches its effective period, your authorization for us to use your information continues during your use of our services. ● We may publish or share aggregated statistics that do not identify you. ● If we use information beyond the scope of this Policy, we will seek your consent again. ## 2. Cookies and Similar Technologies ### (1) Cookies We may store small cookie files on your device to: ● improve user experience, ● simplify repeated login, ● store shopping preferences or cart items, ● optimize ads selection and interactions, ● determine login status and enhance account/data security. You can manage or delete cookies. Clearing cookies may require you to reset preferences and may impact service security. ### (2) Web Beacons and Similar Technologies We may use web beacons (single-pixel GIFs) to: 1. count visits and identify registered users via cookies, 2. provide personalized services using cookie information. ## 3. Sharing, Transfer, and Public Disclosure ### (1) Sharing In principle, we do not share your personal information with any company, organization, or individual, except: 1. with your explicit consent, 2. required by law/regulatory/judicial requests, 3. to protect lawful rights and safety where permitted, 4. necessary to realize core functions or provide requested services, 5. to handle disputes at your request, 6. as agreed in relevant agreements/rules, 7. for academic research, 8. for public interest and legal compliance. We may share necessary information with affiliates, but only necessary data and within stated purposes; any purpose change requires renewed consent. We may share order/account information with partners as needed to provide services, and partners may not use shared information for other purposes. Partner types include: ● suppliers/technical service providers (including supply, logistics, payment, data processing), ● sellers/third-party merchants for order fulfillment and after-sales, ● promotional partners (with anonymization where applicable), ● third-party SDKs integrated in our product. We sign strict confidentiality agreements and require partners to handle data securely. ## Third-Party SDKs (as disclosed in the original policy) To ensure functions and stable operation, we may integrate third-party SDKs. We conduct security reviews and may adjust SDKs as service needs change. SDK data types may change due to version updates; please refer to vendors’ official disclosures. Auto-start / associated start notice: to receive broadcasts/push notifications when the app is closed or in background, the app may need self-start/associated start behaviors that wake the app at a certain frequency as necessary for service functions. The original policy lists SDKs in a “Product/Type / Data collected / Purpose / Scenario / Company / Privacy link” format. For your English site, you can keep the vendor names and links as-is, and translate the labels. Example label translation: ● Product/Type: ● Data collected: ● Purpose: ● Use scenario: ● Collection method: ● Third-party company: ● Privacy policy link: (Please ensure the SDK list on the English page matches the actual SDKs used in your overseas app build.) ### (2) Transfer We do not transfer your personal information to others except: ● with your consent, ● required by law, ● required by agreements/rules, ● in mergers/acquisitions/asset transfers, where the new holder must continue to be bound by this Policy or seek your renewed consent. ### (3) Public Disclosure We do not publicly disclose your personal information except: ● with your explicit consent, ● as required by law or legal process, ● as necessary to protect lawful rights and safety. ## 4. How We Protect and Store Your Personal Information We adopt reasonable security measures to prevent loss, misuse, unauthorized access, or disclosure. However, due to technical limits and malicious methods, we cannot guarantee 100% security. We store personal information for the duration necessary to provide services and as required by laws/regulations. ## 5. How You Manage Your Personal Information You may request access, correction, deletion, or withdrawal of consent through the Platform’s available channels. In certain cases required by law (e.g., national security, public safety, criminal investigation, abuse of rights), we may not be able to respond. ## 6. Protection of Minors We take minors’ privacy seriously. If you are under 18, you should obtain written consent from your guardian before using our services. We protect minors’ personal information according to applicable laws. If we discover we collected minors’ information without guardian consent, we will delete it promptly. ## 7. Notices and Revisions We may update this Policy due to legal changes or service improvements. Without your explicit consent, we will not reduce your rights under this Policy. We will publish the updated version on our website/mobile products and provide more prominent notice for major changes (e.g., service model changes, ownership changes). ## 8. How to Contact Us If you have questions, opinions, or suggestions about this Policy or your personal information, contact us via online customer service (if available) or email: support@lookingpet.com We will generally respond within 15 days. If you believe our data processing infringes your legal rights, you may complain to relevant regulators. Note: The effective date of this Privacy Policy is July 25, 2025.